The GymBeam web shop operates in accordance with the Consumer Protection Act of the Republic of Croatia, which protects consumers’ basic rights when purchasing products and services. The following sections set out parts of the Act that relate to our web shop and the protection of our customers. “Seller” in the text below refers to GymBeam, and “Customer” means any visitor who has placed an order in the above shop and paid for the product.

    

Product quality

The Seller guarantees the quality of the products as guaranteed by the product manufacturer.

   

Customer complaints

In accordance with Article 10 of the Consumer Protection Act, the Seller enables all Customers to submit their complaints by e-mail to [email protected], and the Seller will notify the Customer about the received complaint. The Seller will respond to all remarks and complaints no later than within 15 days from the date the complaint was received. In order for the Seller, pursuant to Article 10(5) of the Consumer Protection Act, to confirm receipt of a written complaint and then respond to it, the Customer must provide exact details for receipt.

     

Return conditions

1. Supplements and food products - must not be opened or used, and the packaging, labels, and accompanying declaration must be correct and undamaged
2. Clothing - must be clean, unworn and unwashed, and must include all associated original declarations

If the product has a hidden defect (one that could not be detected by a usual inspection upon taking delivery of the items) which the customer determines after opening the product— the customer has the right to unilaterally terminate the contract and obtain a refund, replace the product, remove the defect, or have the price reduced.
In cases where a product different from the one the customer purchased has been delivered to the Customer, the Customer is entitled to delivery of the ordered Product; and if that is not possible, the Customer is entitled to a refund in the amount of the price paid for the Product, the delivery price, and reimbursement of the return costs for the Product, and is obliged to return the incorrectly delivered Product.

We cannot approve a return, exchange, or complaint if the item is visibly used, opened, or washed (clothing), visibly damaged, and this is not a manufacturing defect but has occurred due to the customer’s carelessness or due to prolonged wear or incorrect maintenance.

Unilateral termination of the Contract is possible within 14 days from the date of receipt of the shipment. The condition for terminating the Contract is that the purchased goods have not been used—if usage (depreciation of value) has occurred, the supplier, after receiving the returned goods, will assess the condition of the goods based on visible signs of use and determine what percentage of the refund will be paid to the customer. After you complete the Termination of Contract form, please send it to us via the e-mail address gymbeam.hr. After that, our customer support will contact you. We carry out the refund using the same method as the payment was made, i.e., a bank transfer if payment was made by cash on delivery— and exclusively after we receive the returned goods. The customer is obliged to hand over or send the goods to the address Varaždinska 116, 10360 Popovec, Croatia (marked “for GymBeam”), without undue delay, and in any case no later than within 14 (fourteen) days from the day when the customer notified GymBeam of their decision to unilaterally terminate the Contract. The customer must bear the direct costs of returning the goods. The customer is kindly asked to contact GymBeam before terminating the Contract at the phone number +385 1 344 5859 or by e-mail at [email protected].

  

Procedure for exchanging items purchased via the GymBeam Online Shop

• Please send us your request for an exchange/complaint by e-mail and state the order number and the products you are complaining about. Please write the clothing sizes (if the items are garments) that you intend to exchange for another size.
• After we receive the request, we will check it and contact you.
• Fill in the complaint form, and send us a photo of it.
• Once the return has been processed and confirmed, prepare and pack the products for return. We recommend packing the products in the GymBeam box in which the products were delivered to you.
• Please do not write or stick anything on the box, because in that case we will not be able to process the return or exchange.
• Wait for us to send you a new package with the replacement products. The package will be delivered to you by GLS courier.
• The replacement package will include a transparent envelope with a return address label.
• Affix the label to the replacement package that you are returning to us and do not forget to include the complaint form in the package.     

        

RETURN/EXCHANGE ADDRESS

Varaždinska 116, 10360 Popovec, Croatia

(marked “for GymBeam”)

    

Liability for material defects

The Seller is liable for material defects of the products in accordance with the Obligations Act (Articles 400–422). The Seller is liable for material defects of items that the item had at the moment the risk was transferred to the Customer, regardless of whether this was known to the Customer. The Seller is also liable for those material defects that appear after the risk has been transferred to the Customer if they result from a cause that existed before that. The Seller is not liable for a minor material defect. A material defect exists:

• if the item does not have the necessary properties for its regular use or for sale,
• if the item does not have the necessary properties for a special use for which the Customer purchased it, and which was known to the Seller or must have been known to the Seller
• if the item lacks the properties and characteristics that are expressly or implicitly agreed upon, i.e., prescribed
• when the Seller delivers an item that is not identical to the sample or model, unless the sample or model was shown only for information purposes
• if the item does not have the properties that other items of the same type usually have and that the Customer could reasonably expect in view of the nature of the item, particularly taking into account public statements of the Seller, the manufacturer, and their representatives regarding the properties of the item (advertisements, item labeling, etc.)
• if the item is installed incorrectly, provided that the installation service is included in fulfilling the contract of sale
• if incorrect installation is a consequence of defects in the installation instructions.

If, based on statements made by the manufacturer or its representative, the Customer expected certain properties of the item, the defect is not taken into account if the Seller did not know and was not required to know about those statements, or if those statements were refuted before the contract was concluded, or if those statements did not influence the Customer’s decision to enter into the contract. The Seller is not liable for defects that were known to the Customer at the time the contract was concluded or could not remain unknown to the Customer. The Seller is also liable for defects that the customer could easily notice if the customer stated that the item had no defects or that the item had specific properties or characteristics.

   

ONLINE RESOLUTION OF CONSUMER DISPUTES

In accordance with an EU regulation, the GymBeam online shop participates in the resolution of consumer disputes regarding products and services purchased online, which customers can submit online.

EU Regulation No. 524/2013 on online dispute resolution for consumer disputes (Online Dispute Resolution platform) applies from 9 January 2016.

Pursuant to Article 14(1) of the Regulation, the obligation is imposed on traders established in the European Union that participate in contracts for online sales to provide an electronic link to the ODR Platform on an easily accessible part of their websites. The Online Dispute Resolution Platform (ODR Platform) began operating on 15 February 2016.

For more detailed information, you are welcome to contact us by e-mail at: [email protected]